To work with our Telegram bot, you must indicate your Telegram login (without @) in the User settings. Read more in Notifications. The settings display the bots, which are enabled to receive notifications and interface with technical support. # Managing tickets Commands are used to work with the bot (the argument is passed through \_ , /command\_value, for example,/ticket\_159): * /start - display list of tickets with the ability to select a ticket. * /ticket\_{ticket number} — information about the ticket, including the last message with attached files. A selection of actions is available: 1. Add a reply. The maximum message length is 255 characters, and no more than 5 files must be attached. 2. Archive. The button appears for tickets in the "Waiting for reply from client" status. * /createticket — create a new ticket. When creating a new ticket: 1. Please choose the department to which the ticket will be sent. 2. Choose the service for which the problem arose. 3. Writes the subject of the ticket. 1. Writes a message about its problem. You can attach up to 5 files. > [!note] Note > Please, don't press or submit the ticket more than once, as the ticket will be duplicated in the ticketing system.