title: Orders and Services Management
created at: Mon Oct 21 2024 17:26:16 GMT+0000 (Coordinated Universal Time)
updated at: Sat Jul 19 2025 22:47:59 GMT+0000 (Coordinated Universal Time)
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# Orders and Services Management
In this section, you will learn how you can manage the products and services you have purchased.
# Orders
To see the list of completed orders and their status, enter **Clients** → **Orders**.
The list of orders is divided into two blocks:
* **pending payment** — services have been ordered and payment is pending. To proceed to payment, click Pay.
* **paid services** — these services have been paid for and are ready to be used. For some services, you can open the Instruction Manual, which contains license information and installation recommendations.
# Service management
The Goods/Services section contains information about all services and allows you to manage them.
In this section, you can:
* **Edit** service parameters — make changes to previously ordered services. You can change the service extension period, add additional resources from the list of available resources.
* **Delete** services — The ability to delete services is regulated by the provider. There may be different rules for deleting services for different types of products.
* **Extend** the service validity period.
* See the **History** of service changes, for example, activation, stop, or start of the service;
* Ask the provider a question about a service.
For some types of services, you can change additional settings. For example:
* **IP addresses** for Virtual Servers;
* **Statistics** for Virtual Servers and Virtual Hosting;
* **Whois**,\*\* NS,\*\* and **Verify** for Domains;
* **Virtual Servers** for Virtual Data Centers.
# Service information
The clients can see the following **Statuses**:
* — automatic renewal;
* Ordered — a service is in the Cart waiting for payment. Or the payment has already been made, but the billing system hasn't received the funds yet.
* Active — a service is active;
* Suspended — a service has been suspended by the client.
* Suspended by administrator — a service has been suspended by the administrator.
* Suspended due to abuse — a service was suspended automatically after the abuse limit had been reached;
* In progress — the billing system is activating a service. This status can have several states:
* activation;
* suspension;
* resume;
* reboot;
* renewal;
* transfer;
* deletion.
* Configuration required — the quick order option is activated. A client needs to specify additional information to complete the order. Learn more under ;
* Not available — the remote control panel has insufficient resources for service activation.