title: Configure Greylisting created at: Sun Oct 20 2024 10:24:24 GMT+0000 (Coordinated Universal Time) updated at: Sat Feb 08 2025 14:22:32 GMT+0000 (Coordinated Universal Time) --- # Configure Greylisting # Overview This interface allows you to enable or disable Greylisting for each domain on your account. Greylisting defends email users against spam. When you enable Greylisting, the mail server will temporarily reject any email from a sender that the server does not recognize. If the email is legitimate, the server that sent it will try to send the email again after a delay. After a sufficient amount of time, the server will accept the email. Greylisting identifies incoming email by triplets. A triplet is a collection of three pieces of data: the IP address, the sender’s address, and the recipient’s address. By deferring unknown triplets, Greylisting filters spam and allows legitimate email a second chance to pass through. Greylisting defers email by 5 minutes by default. However, your hosting provider may change this setting. Contact your hosting provider for more information about your server’s specific Greylisting configuration. Hosting providers can configure your account’s Greylisting settings in WHM’s [*Greylisting*](https://docs.cpanel.net/whm/email/greylisting) interface (*WHM» Home » Email » Greylisting*). You can view an email’s delivery status in cPanel’s [*Track Delivery*](https://docs.cpanel.net/cpanel/email/track-delivery) interface (*cPanel » Home » Email » Track Delivery*). !! Important !! This feature only appears if your hosting provider or system administrator enables the following items: !! The *Configure Greylisting* feature in WHM’s [*Feature Manager*](https://docs.cpanel.net/whm/packages/feature-manager) interface (*WHM » Home » Packages » Feature Manager*). !! The *cPanel Greylisting Daemon* service in WHM’s [*Service Manager*](https://docs.cpanel.net/whm/service-configuration/service-manager) interface (*WHM » Home » Service Configuration » Service Manager*). # Enable or disable Greylisting To enable or disable Greylisting on a domain, perform the following steps: 1. Locate the domain in the list, or enter the domain name in the *Search* text box. 2. Click *on/off* to enable or disable Greylisting. To enable or disable Greylisting for all domains on your account, click the gear icon ![media\_Configure%20Greylisting/aZ1XRJgAF2Du9c-configuregreylistinggear.png](media_Configure%20Greylisting/aZ1XRJgAF2Du9c-configuregreylistinggear.png) and select *Enable All* or *Disable All*.