title: User Manager created at: Wed Oct 23 2024 10:56:17 GMT+0000 (Coordinated Universal Time) updated at: Sat Feb 08 2025 14:22:44 GMT+0000 (Coordinated Universal Time) --- # User Manager ## Overview The *User Manager* interface allows you to manage your Subaccounts. Subaccounts use the same login and password information for email, FTP, and Web Disk services. The system synchronizes the password of each of the Subaccount’s allowed services. This interface also allows you to merge email, FTP, and Web Disk accounts into a single Subaccount or to link existing service accounts to Subaccounts. !! Important !! The [*Manage Team*](https://docs.cpanel.net/cpanel/preferences/manage-team/) feature offers more functionality for cPanel account owners who would like to create [team users](https://docs.cpanel.net/knowledge-base/cpanel-product/cpanel-glossary/#team-user) . !! The *User Manager* interface does **not** allow you to create new cPanel accounts. Hosting providers and system administrators can create new cPanel accounts in WHM’s [*Create a New Account*](https://docs.cpanel.net/whm/account-functions/create-a-new-account) interface (*WHM » Home » Account Functions » Create a New Account*). !! In the accounts list, the cPanel account and `logs` account include a star () on their icons. You **cannot** edit or delete these accounts. !! Server owners and resellers can now disable the *User Manager* interface through the [*Feature Manager*](https://docs.cpanel.net/whm/packages/feature-manager/) interface. !! Warning !! Subaccounts can **only** access FTP, Web Disk, and Webmail. Subaccounts **cannot** log in to or access cPanel. # Link accounts If any email, FTP, or Web Disk accounts use the same username, the *User Manager* interface allows you to merge those accounts into a Subaccount. * The *User Manager* interface groups any service accounts that you could merge. * To merge the accounts, click *Link*. * To remove this action for those accounts, click *Dismiss*. # Add a Subaccount To add a Subaccount, perform the following steps: 1. Click *Add User*. 2. Enter the user’s name in the *Full Name* text box. 3. Enter the username in the *Username* text box. 4. If you manage more than one domain, select the appropriate domain from the *Domain* menu. 5. Enter a contact email address for the user. !! Important !! You **must** enter the contact email address to allow Subaccount users to use the [Reset Password](https://docs.cpanel.net/knowledge-base/security/how-to-reset-a-cpanel-subaccount-password/) feature or to allow the user to set their own password. !! If you do **not** specify a contact email address, the system will generate a fake email address when a user attempts to reset their password. This action helps protect users’ credentials on an account. This email address appears as a hint in the *Contact Email Address* text box on the cPanel *Login* interface. 1. Select the method to use to set the Subaccount password: * To send an email to the user to set their own password, select *The user will set the account password*. !! Note !! To use this method, you must enable the *Reset Password for Subaccount* setting in WHM’s [*Tweak Settings*](https://docs.cpanel.net/whm/server-configuration/tweak-settings) interface (*WHM » Home » Server Configuration » Tweak Settings*). If you **cannot** access WHM, contact your hosting provider for assistance. !! When you select this setting, the user must follow the steps in our [Subaccount Initial Password Guide](https://docs.cpanel.net/knowledge-base/cpanel-product/subaccount-initial-password-guide) documentation in order to set their password. * To set the password yourself, select *Set the user’s password*. Then, enter and confirm the new password in the appropriate text boxes. !! Note !! The system evaluates the password that you enter on a scale of 100 points. `0` indicates a weak password, while `100` indicates a very secure password. !! Some web hosts require a minimum password strength. A green password *Strength* meter indicates that the password is equal to or greater than the required password strength. !! Click *Password Generator* to generate a strong password. For more information, read our [Password & Security](https://docs.cpanel.net/cpanel/preferences/password-and-security) documentation. 2. Select the Subaccount’s services. For more information, read the [Services](https://docs.cpanel.net/cpanel/preferences/user-manager/#services) section below. !! Note\ If the Subaccount’s username matches the username of another account, the interface will prompt you to link or dismiss the account. !! To link the account and Subaccount, click *Link*. !! If you do **not** wish to link the account and Subaccount, click *Dismiss*. 1. Click *Create*, or click *Create and Add Another User* to add another account. ## Services ### Email Email allows you to enable the Subaccount’s email address. You can configure the following email setting: * *Quota* — The amount of hard drive space the Subaccount may use to store email. !! Important !! Due to mail server constraints, you **cannot** assign quotas that exceed 4,294,967,296 MB (4096 TB or 4 PB). Select *Unlimited* for quotas that exceed this amount. !! If your hosting provider defined a maximum email account quota for your account, you can’t select the *Unlimited* value. Instead, the interface displays the *Maximum* value. The *Quota* value **cannot** exceed this amount. ### FTP FTP allows you to manage your website’s files. !! Note !! The interface **only** displays the FTP menu if your hosting provider has enabled FTP services on your server. !! SSH File Transfer Protocol (SFTP) uses your cPanel account’s shell access to transfer files. Subaccounts **cannot** use SFTP. For more information, read our [How To Configure Your SFTP Client](https://docs.cpanel.net/knowledge-base/ftp/how-to-configure-your-sftp-client) documentation. !! To view past FTP connections to your site, navigate to cPanel’s [*Raw Access*](https://docs.cpanel.net/cpanel/metrics/raw-access) interface (*cPanel » Home » Metrics » Raw Access*). You can configure the following FTP settings: * *Quota* — The amount of hard drive space the Subaccount user may use in their specified home directory. !! Note\ If your server uses the [ProFTPD](http://www.proftpd.org/) FTP server, you **cannot** use quotas. Additionally, the *User Manager* interface will not display the *Quota* setting. For more information, contact your hosting provider. * *Home Directory* — The Subaccount’s FTP home directory. !! Note !! This directory is the new FTP account’s top level of directory access. For example, if you enter `example` in the *Home Directory* text box, the FTP account can access the `/home/user/example` directory, where `user` represents the cPanel account username, and all of its subdirectories. !! The system automatically populates this text box with `public_html/domain.tld/account`, where `account` represents the username that you entered in the *Login* text box and `domain.tld` represents the domain that you selected from the *Domain* menu. ### Web Disk The [Web Disk](https://docs.cpanel.net/cpanel/files/web-disk) utility allows you to manage and manipulate files on your server in multiple types of interfaces (for example, your computer, mobile device, or certain types of software). You can configure the following Web Disk settings: * *Home Directory* — The Subaccount’s Web Disk home directory. * *Permissions* — The Subaccount’s home directory permissions. You can select either of the following permissions: * *Read-Write* — The Subaccount can read and write files inside the directory. * *Read-Only* — The Subaccount can only read files inside the directory. * *Authentication* — Whether to enable Digest Authentication. You **must** enable Digest Authentication if you use Windows Vista, Windows 7, or Windows 8, or Windows 10 and you access Web Disk over a clear text, unencrypted connection. You do not need to enable Digest Authentication if you meet the following conditions: * The domain has an SSL certificate that a recognized certificate authority signed. * You can connect to Web Disk with SSL over port `2078`. !! Note Do **not** enable Digest Authentication if the domain uses a signed SSL certificate. ## Logging in !! Note !! If you selected *The user will set the account password* when you created the Subaccount, the user must follow the steps in our [Subaccount Initial Password Guide](https://docs.cpanel.net/knowledge-base/cpanel-product/subaccount-initial-password-guide) documentation to set their password. After you create a Subaccount, you can use several methods to access it: * To log in to Webmail and access your email Subaccount, navigate to `https://example.com:2096`, where `example.com` represents your domain name or server IP address. Then, enter the Subaccount username and password. For more information, read our [How to Log In to Your Server or Account](https://docs.cpanel.net/knowledge-base/accounts/how-to-log-in-to-your-server-or-account) documentation. * To use FTP features, log in via an FTP client. For more information, read our [FTP Accounts](https://docs.cpanel.net/cpanel/files/ftp-accounts) and [How to Configure Your SFTP Client](https://docs.cpanel.net/knowledge-base/ftp/how-to-configure-your-sftp-client) documentation. * To use Web Disk, connect through your local computer’s operating system or via a third-party client. For more information, read our [Connect to Web Disk with Third Party Software](https://docs.cpanel.net/knowledge-base/third-party/connect-to-web-disk-with-third-party-software) documentation. # Edit a Subaccount To edit a Subaccount, click *Edit*. You can update the following Subaccount settings: * *Full name* — The Subaccount’s user’s first and last name. * *Contact Email Address* — An alternate email address for the Subaccount’s user. !! Important\ You must configure the *Contact Email Address* setting to allow Subaccount users to use the [Reset Password](https://docs.cpanel.net/knowledge-base/security/how-to-reset-a-cpanel-subaccount-password/) feature. * *Security Information* — The Subaccount’s password. * *Email*, *FTP*, and *Web Disk* — The Subaccount’s access to email, FTP, and Web Disk services, respectively. # Delete a Subaccount To delete a Subaccount, click *Delete*. Then, confirm that you wish to delete the account. !! Warning !! If you delete a Subaccount, the system will remove all of the Subaccount’s services.